Boost Your CX and Sales by 20% or more!

Intelligently Interact with Your Past, Present, and Future Customers. iCRM helps businesses and retailers become more customer-centric, as they can determine their customers’ demands and wishes.

Explore iCRM

GROW YOUR BUSINESS

Retail Analytics

Retail is a fast-paced industry where trends are born, profits can increase, and consumers are looking for the next big must-have, which makes understanding Retail Analytics very valuable.

Advanced iCRM and Analytics
Custom Integration
New Opportunities
Merge Front-End & Back-End Systems

Gain deeper understanding of your customers experience with your Brand today!

Understanding Your Customer

ELEVATE YOUR CX

Customer Experience

Using our iCRM algorithms, retail businesses can run targeted segmented marketing campaigns based on specific customer characteristics like region, preferences, gender, purchasing habits, and more. The results will improve customer loyalty and retention.

Targeted Segmented Marketing Campaigns
Improved Customer Loyalty
Increase Conversion Opportunities
Understand Customer Behavior

Marketing Managed Platform

DATA THAT WORKS

Customer Data

The Customer Data Platform is a marketer managed platform that stores, connects, and combines customer data from website interaction, purchases, engagement, attributes, and market data. This data is used to generate:

Real-Time 360 Degree View of Customer
Customer Channel Identification
Supports Customer Acquisition
Central Data Repository

Aiintelekt took our partner strategy another step further –The team at Aiintelekt is very skilled and experienced at several key areas: marketing, analytics, strategy, and development. They are a valuable partner for Nexit.

Randy Carpenter
CEO
Interstate Data Inc

Real-Time Interactions

ENGAGEMENT TO PROFIT

Customer Engagement

FiO’s CEP (Customer Engagement Platform) will intelligently determine the channels that yield the highest likelihood of engagement which will increase your ROI. The benefits of deploying FiO’s CEP starts with:

Create Personalized Messages
Acquire Real-Time Data
Determine the Highest Yielding Channels
Increase ROI

Intelligent Service Tools

SERVICE REQUEST

Customer Service

A full-fledged Service Request management system that intelligently ensures messages and requests are routed to the appropriate resource, with an effective Task management system, to solve customer issues.

Modern Customer Service
Improved Consumer Visibility
Automated Intelligent Routing
Natural Language Processing Virtual Assistant

Since switching to FiO’s iCRM / Aiintelekt Platform we can it helps us better track our business performance and easily share this information with the rest of our Teams. We have seen remarkable benefits not only in the time-saving aspects of report creation but also in the level of insight one can get from the data. Aiintelekt Platform has helped us take informed decisions

Berkeley Gillan
GillanProject Manager

Brand Advocates

BRAND LOYALTY

Loyalty Management

Fio’s Loyalty Management Platform comes with a powerful Customer Data Platform, Customer Engagement Platform, and FiO aiIntelekt. Send the right message at the right time on the right channel with these features:

Hyper Personalized Messaging with InteleKt™
Increase Brand Advocacy
Manage Tiers
Elevate Your Customer Experience (CX)

Advanced Consumer Analytics

LEAD YOUR INDUSTRY

Aiintelekt

Aiintelekt is a prescriptive analytical platform that combines historical data and predicts future behavior and explains the decision-making process to the user in an easy-to-understand format. Here are just a few advanced features of Aiintelekt :

Hyper-Personalization
Machine Learning
Artificial Intelligence (AI)
Ad Hoc Reporting